Password reset does not work (can't send email)

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Message 140 - Posted: 19 Jan 2018, 15:56:19 UTC

Password reset does not work (can't send email)
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Progger
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Message 141 - Posted: 21 Jan 2018, 5:13:35 UTC - in response to Message 140.  

Fixed
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darknite

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Message 3662 - Posted: 18 Feb 2023, 3:01:42 UTC

This appears to be broken, it keeps giving an SMTP error on password reset. I've had to create an extra account to advise this as there doesn't seem to be any other way to report an issue
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ice00
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Message 3667 - Posted: 27 Feb 2023, 17:50:02 UTC - in response to Message 3662.  

hi,

I will investigate on it. Thanks
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Message 3670 - Posted: 7 Mar 2023, 19:38:51 UTC

Sorry for the long delay in resolving, the problem seems related to the security changes that Google apply recently for using the Stmp protocol throw his servers.

It will need more time to find the right fix.

Thanks
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Message 3671 - Posted: 12 Mar 2023, 22:29:09 UTC

If you forgot your password, maybe you can still login in:
1 - If you use an account manager (BAM! etc.) you can retrieve your password from their website or your browser.

2 - If you have run this project on a device that you can access, you can login with your authenticator.
Go to the BOINC data directory on your computer (on Windows, usually C:\ProgramData\BOINC).
Find your account file for this project; it will be named account_boinc.multi-pool.info_latinsquares.xml.
Open the file in a text editor like Notepad. You'll see something like
<account>
<master_url>https://boinc.multi-pool.info/latinsquares/</master_url>
<authenticator>8b8496fdd26df7dc0423ecd43c09a56b</authenticator>
<project_name>latinsquares</project_name>
 ...
</account>
Select and Copy the string between <authenticator> and </authenticator> (8b8496fdd26df7dc0423ecd43c09a56b in the above example).
Paste the string into the password field after your Email address and tap the log in button.
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Message 3717 - Posted: 16 Sep 2023, 17:22:28 UTC

Now password reset works.
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Message 3718 - Posted: 16 Sep 2023, 17:51:46 UTC - in response to Message 3717.  

Now password reset works.
Yes it does!
I just tried and received an email with a temporary login to my account.
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Questions and Answers : Web site : Password reset does not work (can't send email)


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